Quality Assurance

A pivotal role for the customer satisfaction

Product quality is one of the critical forces leading to organizational success, playing a pivotal role in customer satisfaction.

PSO has a Quality Assurance department that ensures product quality throughout the supply chain against approved specifications by the concerned authorities and provides technical services for testing POL products through state-of-art laboratories and Mobile Quality Testing Units (MQTUs) across the country.

  • Monitoring fuel quality at receipt i.e. imports/local refineries.

  • Checking at the time of transshipment from location to location.

  • Random sampling/testing at Retail Outlets through Mobile Vans.

Mobile Quality Testing Units (MQTU)

PSO is the pioneer of Mobile Quality Testing Units in Pakistan. The project was initiated in 1998 with 3 vans that were initially allocated in major cities of Pakistan i.e. Karachi, Lahore, and Islamabad.

At present, we have 23 MQTUs across the country which is the largest fleet in the industry. The objective of MQTUs is to check and monitor the quality and quantity of products being delivered to Retail/Industrial clients and randomly visit installations and depots for checking petroleum products.

MQTUs follow the critical test parameters for a particular product which further enhances customer satisfaction levels.

Stationary Laboratories

Laboratories ensure that each consignment of petroleum products received from refineries, imported via oceanic tankers, and manufactured at lubricant plants meet the approved specifications.

Our stationary laboratories are operational at 10 locations:

  1. Keamari Terminal ‘A’
  2. Lubricant Manufacturing Terminal
  3. Zulfiqarabad Oil Terminal
  4. Shikarpur Installation
  5. Lalpir Depot
  6. Machike Installation
  7. Faisalabad Depot
  8. Sihala Installation
  9. Tarujabba Depot
  10. Chakpirana Depot

These installations and depots are equipped to cater to a wide range of POL products.

Testing is conducted as per International Standards like the American Society for Testing and Material (ASTM) and the British Institute of Petroleum (IP).

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