Every organization would like to improve the way it operates. Some of the few ways improvement can be carried out is by increasing the market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose.

A training session on awareness of ISO 9001:2008 was organized for Corporate Communications, Infrastructure Construction, Retail Facilities and Brand Management departments.

The course imparted information related to the purpose and intent of the ISO 9000:2008 family of standards; the requirements of ISO 9001:2008; the relationship between the clauses of ISO 9001:2008; and finally to understand the purpose and requirements of ISO 9001:2008 as a tool for business improvement.